The world is rapidly approaching mass automation. This means that any skill that can be codified will be performed by a computer or robot in the not-too-distant future.
Ironically, education, job-training, and employee development is largely focused on passing along documented skills and processes in order to “upskill” people for their roles.
HR, sadly, is largely the same. Compliance, guidelines, policies, employee handbooks, onboarding, recruitment, payroll, benefits, performance management…most of these task are distinctly unhuman and will be or already are being done principally by software.
But the potential for people to create and achieve has never been greater. If we shift our focus from recordable skills and processes to the qualities and capabilities that are distinctly human, new possibilities are unlocked.
This means using not just software systems, videos, and algorithms to train and develop talent. It turns out that human coaching exponentially multiplies the potential of human development, and is likely necessary to prevent the automation from being discriminatory.
Organizations that win the future will find ways to tailor their programs to the individual needs of each person. That type of adaptability is (for now) certainly a human quality that is made possible through human connection. Accountability partnership, emotional connection, and advocacy enrich, multiply, and contextualize the information and development shared through automation.
In short, businesses that provide human coaching will empower each individual of their team to thrive in and out of the workplace and maximize the potential of their human capital.